Last updated: 11 November 2026
You can cancel a monthly plan from Billing and subscription or the Dodo customer portal. Cancellation stops the next renewal. You keep access through the end of the period you already paid for. It does not automatically refund the current period.
Contact us promptly if you see a duplicate charge, a charge after a cancellation was confirmed, a charge you did not authorize, or a technical failure where credits were consumed but no output was delivered. We will investigate the payment and credit records and, if the charge was caused by our error or a duplicate subscription, we will correct the account and request an appropriate refund through Dodo Payments.
Credits are a usage unit and are consumed when a generation or background-removal request is submitted. Unused credits and change of mind are generally not refundable in cash, except where applicable law requires a refund or withdrawal right. A failed request that did not produce a result is normally corrected automatically in credits; if it was not, contact support with the project and approximate time.
One-time credit packs do not expire. Monthly credits reset at the end of the billing period and unused monthly credits are not carried forward or refunded. Deleting projects does not restore spent credits.
Email toptensteff@gmail.com with the account email, approximate charge date, amount, plan and the last four digits of the payment method if available. Do not send your full card number or password. We may ask for information needed to verify the account and prevent fraud.
Because Dodo Payments is the merchant of record, an approved refund is processed through Dodo to the original payment method. Bank and card timelines are controlled by the payment network. We will tell you when we have submitted a refund, but we cannot guarantee a bank posting date.
Please contact us before starting a chargeback so we can investigate. A chargeback may suspend access while the payment network reviews it. Nothing in this policy limits a refund, cancellation, withdrawal or other right that applicable consumer law says cannot be limited. If those rights apply, they take precedence over this page.