Frequently Asked Questions

Upload a venue photo, choose a theme or write a prompt, and generate a visual concept. You can then use the manual editor, budget tools and saved-project workspace. AI images are visual references; always check dimensions, safety and real-world feasibility with your venue and suppliers.

The generation and editor tools accept common JPEG, PNG and WebP images within the size and pixel limits shown in the product. Background removal accepts the same formats and re-encodes the result for a safe download. Do not upload identity documents, financial records, health data or images of minors.

Most requests finish in a few minutes, but provider load and image complexity can change the time. If a request fails, the app attempts to return the reserved credits automatically. Contact support with the project and time if a failed request was not corrected.

Credits are the usage unit for paid AI operations. Basic AI Decor costs 1 credit, Style Match costs 2, Editor AI costs 5, background removal costs 1, and 4K output adds 2 credits when enabled. The exact cost is shown before you submit. Manual editing and the budget calculator remain free.

No. Monthly plan credits reset at the end of each verified billing period and unused monthly credits do not carry forward. One-time plan credits do not expire. Deleting a project does not restore credits that were already spent.

Dodo Payments processes card payments and acts as the merchant of record. We do not receive or store full card numbers. Your receipt, tax details and payment method are handled through Dodo and its customer portal.

Yes. Monthly plans renew automatically at the price shown at purchase until you cancel. The renewal charge is taken on the billing date. One-time credit packs do not renew. We will disclose price changes and obtain any consent required by law before they apply.

Open Billing and subscription from the account menu and choose Manage billing for the Dodo customer portal, or use Cancel at period end. Cancellation stops the next renewal; you keep access through the end of the period you already paid for. Deleting the app or clearing cookies does not cancel a subscription.

Cancellation is not the same as a refund. We review duplicate charges, charges after a confirmed cancellation, unauthorized charges and technical failures where credits were consumed but no output was delivered. Unused credits and change of mind are generally not refundable except where law requires. See the Refund Policy for the full process; mandatory consumer rights always apply.

No. The app allows one current monthly subscription per account. If you already have one, use Manage billing to change plans instead of starting a second checkout. This prevents two subscriptions from renewing at once. One-time credit packs can still be purchased alongside a subscription.

Personal images are stored in private buckets and displayed through short-lived signed URLs. Images and prompts are sent to Google Gemini to generate the result; background removal sends the selected image to remove.bg. We do not sell your images or use them to train our own models. Only upload content you have permission to use, including permission from people who appear in a photo.

Your account page provides a data export and an account-deletion request. Cancel any active subscription before requesting deletion. Some payment and tax records are retained where required by law or for dispute handling. See the Privacy Policy for details.

No. AI output is a visual reference. Colors, flowers, lighting, materials, dimensions, permits and supplier availability can differ. Review every concept with your venue and suppliers before committing money or making safety decisions.

Email toptensteff@gmail.com with the account email, project name, approximate time and a short description. Do not send passwords, full card numbers or government identity documents.